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◄'I/ I 2NDQUARTER 2020

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hat's In > Back to Basis > The Home-Based Office > Hosting Virtual Lifest I

Events in Your Com7.'unity

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Back to Basis Hosting Virtual Lifestyle Events inYour Community H o w to be a Good Neighbor During the COVID-19 Pandemic Keeping H O A Communities Healthy in a COVID-19 World Leading During a Pandemic Keys to Recession Readiness Safely ReopeningYour Community Association Amenities The Home-Based Office The Nuisance Next Door What we've learned The Upside of the Shutdown CAI Stands for Equality and Justice

Nuisance Next Door

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Healthy Communities

COVID-19 & Community Associations Summary of Relevant Centers for Disease Control and Prevention (CDC) Guidelines

JUNE 2020

ommunity association residents everywhere have been eager to get back to their routines after many months of social distancing, working from home, and otherwise limiting contact with anyone other than their immediate family members during the COVID-19 pandemic. As states and municipalities reopen a variety of public services and businesses, and as the onset of warmer weather entices people to parks, beaches, golf courses, and pools, community associations are now confronted with how and whether to safely reopen common areas and recreational facilities. Based on information developed by the Centers for Disease Control and Prevention,* Community Associations Institute has prepared this document to help community association board members, managers, and business partners determine how to safely and effectively operate in a world forever changed by COVID-19. “As they have done throughout this crisis, we expect that association leaders will continue to operate their communities with compassion, flexibility, and understanding,” says Thomas M. Skiba, cae, CAI’s chief executive officer. “Going forward, CAI will continue to provide updates about resources and guidance through transition to normal community operations to safeguard business continuity—and most important—healthy communities.” The recommendations below cover: z Communicating regularly and appropriately z Protecting common areas z Preventing the spread in pools, hot tubs, and water playgrounds z Protecting pets z Maintaining safe business operations z Understanding water safety To access the most up-to-date information on COVID-19 CDC guidelines, visit www.cdc.gov/coronavirus.

*The information from this document has been adapted from guidance published by the Centers for Disease Control and Prevention. The most relevant materials from CDC’s vast resources have been selected and edited with community associations, management companies, and business partners in mind. CDC is continually updating its guidance. The information included below is relevant as of May 29, 2020. LEGAL DISCLAIMER: This document was developed by Community Associations Institute (CAI). Community associations are governed by state law, which can vary widely from state to state. Please note that the content contained in this document is intended to be used for general educational and informational purposes only. Although we try to keep the information contained in these documents up to date, it may not reflect the most recent developments, and it may contain errors or omissions. CAI has not compared or reviewed this document relative to the law in any state and does not warrant or guarantee that the contents of this document comply with the applicable law of your state. The contents of this document are not intended to be a substitute for obtaining advice from a medical professional, lawyer, community manager, accountant, insurance agent, reserve professional, lender, or any other professional. Community associations should seek the advice of relevant experts before taking any actions. www.caionline.org

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Communicating Regularly and Appropriately Provide timely updates on closings and reopenings and promote safe behaviors.

DISTRIBUTE FACT SHEETS, USE SOCIAL MEDIA, AND PROMINENTLY DISPLAY POSTERS THAT DESCRIBE: z COVID-19 symptoms z How to stop the spread of germs z How to wash hands effectively z What to do if a person experiences symptoms z How your facility is helping to prevent the spread of COVID-19 z How additional information will be shared and where to direct questions z How staff and residents can cope and manage stress

ENCOURAGE STAFF AND RESIDENTS TO PREPARE AND TAKE ACTION TO PROTECT THEMSELVES: z Consider any special needs or accommodations for particularly vulnerable individuals, such as the elderly or those with pre-existing or chronic medical conditions z Encourage residents with underlying medical conditions to be extra vigilant z Consider any special communications and assistance needs of your staff and residents z Notify staff and residents of any facility or common area closures z Notify local health authorities of any known COVID-19 cases

TAKE EXTRA CARE IF A RESIDENT OR EMPLOYEE IS SUSPECTED OF HAVING OR HAS A CONFIRMED CASE OF COVID-19: z Work with the local health department to notify others in the community if a resident suspects or has a confirmed case of COVID-19. However, a resident does not have to notify the community if they are sick. z Remember to maintain the confidentiality of the sick person as required by the Americans with Disabilities Act (ADA) and other applicable laws. z Encourage the resident to seek advice by telephone or videoconference from a healthcare provider to determine whether medical evaluation is needed. z Encourage any resident with COVID-19 symptoms, their roommates, and close contacts to self-isolate and limit their use of shared spaces, i.e., common areas, as much as possible. z Limit close contact with residents who have suspected or confirmed COVID-19. Community association leaders should regularly communicate the status of common area and amenity reopening, closing, and other changes in the community as a result of COVID-19.

LEGAL DISCLAIMER: This document was developed by Community Associations Institute (CAI). Community associations are governed by state law, which can vary widely from state to state. Please note that the content contained in this document is intended to be used for general educational and informational purposes only. Although we try to keep the information contained in these documents up to date, it may not reflect the most recent developments, and it may contain errors or omissions. CAI has not compared or reviewed this document relative to the law in any state and does not warrant or guarantee that the contents of this document comply with the applicable law of your state. The contents of this document are not intended to be a substitute for obtaining advice from a medical professional, lawyer, community manager, accountant, insurance agent, reserve professional, lender, or any other professional. Community associations should seek the advice of relevant experts before taking any actions. www.caionline.org

ÂŠ2020 Community Associations Institute

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Protecting Common Areas

The CDC created specific guidance to help owners, administrators, or operators work together with residents, staff, and public health officials to prevent the spread of COVID-19 in shared (also called “congregate”) housing facilities, including apartments and condominiums. Multiple strategies are available to help encourage and maintain social distancing in common areas.

CANCEL OR POSTPONE IN-PERSON ACTIVITIES AND EVENTS z Offer alternative methods for activities and social interaction, such as online meetings z If you must convene an in-person event, make sure that social distancing can be maintained in shared rooms by arranging chairs and tables so that attendees will be at least 6 feet apart z Adhere to local or state gathering criteria

MINIMIZE TRAFFIC IN ENCLOSED SPACES z Designate one-directional traffic in hallways and stairwells, if possible z Limit elevator use to one person or family at a time

PROVIDE SOAP, HAND SANITIZERS, DISINFECTANT WIPES, CLEANING SUPPLIES, TISSUES, TRASH RECEPTACLES, ETC. ENSURE ADEQUATE VENTILATION AND AIR FLOW IN SHARED ROOMS z Work with maintenance staff or HVAC experts to determine if the ventilation system can be modified to increase ventilation rates or the percentage of outdoor air that circulates into the system

CLEAN AND DISINFECT ALL SHARED AREAS AND FREQUENTLY TOUCHED SURFACES z Use EPA-registered disinfectants more than once a day if possible z Follow CDC information on cleaning and disinfecting public spaces

IMPLEMENT EXTRA PRECAUTIONS IN LAUNDRY ROOMS, ACTIVITY ROOMS AND EXERCISE FACILITIES, PLAYGROUNDS, POOLS AND HOT TUBS, AND BEACHES LAUNDRY ROOMS z Maintain access and adequate supplies z Limit the number of people allowed at one time so that everyone can stay at least 6 feet apart z Require face masks and disposable gloves z Provide soap for washing hands and household cleaners or EPA-registered disinfectants for cleaning and disinfecting buttons, knobs, and handles of laundry machines, laundry baskets, and shared laundry items z Post guidelines for doing laundry, such as washing instructions and handling of dirty laundry cont’d. on p. 4

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Protecting Common Areas, cont’d. ACTIVITY ROOMS AND EXERCISE FACILITIES z Consider closing or limiting access z Limit the number of people allowed at one time so that everyone can stay at least 6 feet apart If these areas remain open z Require disposable gloves and face masks z Provide soap for washing hands and household cleaners or EPA-registered disinfectants for cleaning and disinfecting light switches, knobs, and handles z Post guidelines for exercise and other equipment PLAYGROUNDS z Consider keeping closed or preventing access to certain elements that are difficult to clean and disinfect z Limit the number of people allowed at one time so that everyone can stay at least 6 feet apart z Limit playground use to residents z Avoid group events z Stagger use z Clean and disinfect high-touch surfaces between use or at least daily z Encourage all parents and children to wash their hands often, and cover their coughs and sneezes z Ask parents to bring and use their own disinfectant supplies when they’re done playing z Ask parents to consider if their children are capable of staying at least 6 feet apart from others z Encourage the use of face masks for children over the age of 2 z Maintain restrooms that remain open and ensure they have functional toilets, clean and disinfected surfaces, and handwashing supplies z Educate parents and children to stay home if they have symptoms of COVID-19, have tested positive for COVID-19, or were exposed to someone with COVID-19 within the past 14 days and when they can safely end their home isolation z Post information to promote everyday preventive actions POOLS AND HOT TUBS (see expanded section on pages 6–7) z Consider closing pools and hot tubs or limiting access to essential activities only, such as water therapy z Limit aquatic venue use to only staff and residents z Properly operate, maintain, and disinfect (with chlorine or bromine) pools and hot tubs z Limit the number of people allowed in locker rooms at one time so that everyone can stay at least 6 feet apart z Clean and disinfect surfaces, such as locker handles, light switches, knobs, countertops, benches, etc., daily if not more often z Ensure that lifeguards who are actively lifeguarding are not also expected to monitor handwashing, use of face masks, or social distancing; assign a staff member as a monitor instead z Consult the company or engineer that designed the aquatic venue before altering aquatic features such as slides and structures designed for climbing or playing

cont’d. on p. 5

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Protecting Common Areas, cont’d. z Familiarize yourself with local or state policies on gathering requirements or recommendations to determine if events, such as aquatic fitness classes, swim lessons, swim team practice, swim meets, or pool parties, can be held z Stagger or rotate shifts to limit the number of staff present at the aquatic venue at the same time z Designate a staff member to be your facility’s point person for responding to COVID-19 concerns z Avoid group events, gatherings, or meetings both in and out of the water. Exceptions to social distancing guidance include: • Anyone rescuing a distressed swimmer, providing first aid, or performing cardiopulmonary resuscitation, with or without an automated external defibrillator • Individuals in the process of evacuating an aquatic venue or entire facility due to an emergency • If planned events must be conducted, stagger drop-off and pick-up times as much as possible to maintain distance of at least 6 feet between people • Ask parents to consider if their children are capable of staying at least 6 feet apart from others z Put systems in place so that staff, patrons, and swimmers can report if they have symptoms of COVID-19, a positive test for COVID-19, or were exposed to someone with COVID-19 within the past 14 days z Notify local health authorities of any suspected or known COVID-19 cases z Notify staff, patrons, and swimmers (as feasible) of potential COVID-19 exposures while maintaining confidentiality in accordance with the Americans with Disabilities Act (ADA) z Notify staff, patrons, and swimmers of aquatic venue closures BEACHES OR OTHER SWIMMING AREAS z Follow state and local authority guidance on public beaches and swimming areas near your community z Consider adopting the same rules as public beaches and swimming areas if your community has a private waterfront z Limit use to residents z Ask residents to stay at least 6 feet apart from others z Avoid group events, gatherings, or meetings both in and out of water z Clean and disinfect high-touch surfaces at least daily z Require face masks in enclosed areas or in places where 6 feet of distancing cannot be maintained. They should not be worn in the water. z Maintain restrooms that remain open and ensure they have functional toilets, clean and disinfected surfaces, and handwashing supplies z Encourage all residents to wash their hands often, and cover their coughs and sneezes z Limit the number of people allowed in locker rooms at one time so that everyone can stay at least 6 feet apart z Ensure that lifeguards who are actively lifeguarding are not also expected to monitor handwashing, use of face masks, or social distancing; assign a staff member as a monitor instead z Educate staff, patrons, and swimmers to stay home if they have tested positive for COVID-19, or were exposed to someone with COVID-19 within the past 14 days and when they can safely end their home isolation z Post information to promote everyday preventive actions The CDC has additional guidance on protecting yourself and others while visiting parks and recreational facilities.

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Preventing the Spread in Pools, Hot Tubs, and Water Playgrounds As public aquatic venues open in some areas, CDC recommends the following for the safety of those who operate, manage, and use public pools, hot tubs, and water playgrounds. While community association pools may not be deemed public, these guidelines offer valuable resources for consideration. z Encourage staff, patrons, and swimmers to wash their hands often, and cover their coughs and sneezes z Encourage the use of face masks as feasible. Face coverings are most essential in times when physical distancing is difficult. They should not be worn in the water. z Educate staff, patrons, and swimmers to stay home if they have symptoms of COVID-19, have tested positive for COVID-19, or were exposed to someone with COVID-19 within the past 14 days and when they can safely end their home isolation. z Provide supplies like hand soap, hand sanitizer with at least 60% alcohol, paper towels, tissues, and no-touch trash cans z Communicate regularly to staff and pool patrons about safe behaviors: • Post signs in highly visible locations on how to stop the spread of COVID-19 by properly washing hands and using everyday protective measures like face masks • Include messages about behaviors that prevent the spread of COVID-19 in contracts with individual patrons or households in emails, on facility websites, and through social media accounts z Clean and disinfect frequently touched surfaces at least daily and shared objects each time they are used, including: handrails, slides, and structures for climbing or playing; lounge chairs, tabletops, pool noodles, and kickboards; and door handles and surfaces of restrooms, handwashing stations, diaper-changing stations, and showers z Consult with the company or engineer that designed the aquatic venue to decide which disinfectants are best for your aquatic venue: • Devise a system so that furniture, like lounge chairs and tables, that need to be cleaned and disinfected are kept separate from already cleaned and disinfected furniture. Alternatively, encourage owners to bring their own chairs. • Label containers for used equipment that has not yet been cleaned and disinfected and containers for cleaned and disinfected equipment. z Launder towels and clothing according to the manufacturer’s instructions. Use the warmest appropriate water temperature and dry items completely z Ensure safe and correct use and storage of disinfectants, including storing products securely away from children. z Ensure proper operation of indoor ventilation systems: • Increase introduction and circulation of outdoor air as much as possible by opening windows and doors, using fans, or other methods. However, do not open windows and doors if doing so poses a safety risk to staff, patrons, or swimmers.

cont’d. on p. 7

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Preventing the Spread in Pools, Hot Tubs, and Water Playgrounds, cont’d. z Take steps to ensure that all water systems (for example, drinking fountains, decorative fountains, hot tubs) are safe to use after a prolonged facility shutdown to minimize the risk of Legionnaires’ disease and other diseases associated with water. z Change deck layouts so that individuals in the standing and seating areas can remain at least 6 feet apart from others z Provide physical cues (for example, lane lines in the water or chairs and tables on the deck) and visual cues (for example, tape on the decks, floors, or sidewalks) and signs so that staff and patrons stay at least 6 feet apart z Stagger the use of communal spaces, such as in the pool or breakroom, if possible z Discourage people from sharing items that are difficult to clean, sanitize, or disinfect or that are meant to come in contact with the face (for example, goggles, nose clips, and snorkels) z Discourage sharing of items such as food, equipment, toys, and supplies with those they don’t live with z Ensure there is adequate equipment for patrons and swimmers, such as kick boards and pool noodles, to minimize sharing to the extent possible, or limit the use of equipment by one group of users at a time, and clean and disinfect between use All decisions about implementing these considerations should be made in collaboration with local health officials. Operators of public aquatic venues can consult with local officials to determine if and how to implement these considerations while adjusting them to meet the unique needs and circumstances of the local jurisdiction. Their implementation also should be informed by what is feasible, practical, and acceptable.

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Protecting Pets

Pets, including comfort and assistance animals, are important members of many households. Until the CDC learns more about how this virus affects animals, individuals should treat pets as they would other human family members to protect them from a possible infection. Managers and boards can share the following information regarding pets with residents. In the U.S., there is no evidence that animals are playing a significant role in the spread of COVID-19. Based on the limited information available to date, the risk of animals spreading COVID-19 to people is considered to be low. However, because all animals can carry germs that can make people sick, it’s always a good idea to practice healthy habits around pets and other animals. z Wash your hands after handling animals, their food, waste, or supplies z Practice good pet hygiene, and clean up after pets properly z Talk to your veterinarian if you have questions about your pet’s health z Be aware that children 5 years and younger, people with weakened immune systems, and people 65 years and older are more likely to get sick from germs some animals can carry z Don’t let pets interact with people or other animals outside your household z Keep cats indoors when possible to prevent them from interacting with other animals or people z Walk dogs on a leash, maintaining at least 6 feet from other people and animals z Avoid dog parks or public places where a large number of people and dogs gather There are a small number of animals around the world reported to be infected with the virus that causes COVID-19, mostly after having contact with a person who has the virus. Talk to your veterinarian if your pet gets sick or if you have any concerns about your pet’s health. If you are sick with COVID-19 (either suspected or confirmed by a test), restrict contact with your pets and other animals, just like you would with people. z When possible, have another member of your household care for your pets while you are sick z Avoid contact with your pet, including petting, snuggling, being kissed or licked, and sharing food or bedding z If you must care for your pet or be around animals while you are sick, wear a face mask and wash your hands before and after you interact with them If you are sick with COVID-19 and your pet becomes sick, do not take your pet to the veterinary clinic yourself. Call your veterinarian and let them know you have been sick with COVID-19. Some veterinarians may offer telemedicine consultations or other plans for seeing sick pets. Your veterinarian can evaluate your pet and determine the next steps for your pet’s treatment and care. For more information, visit CDC’s COVID-19 and Animals, and Healthy Pets, Healthy People website.

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Maintaining Safe Business Operations

To maintain safe operations, community associations, management companies, and business partners should review CDC guidance regularly and consider the following:

DEVELOP FLEXIBLE POLICIES z Implement sick leave (time off) policies and practices that are flexible and nonpunitive z Develop return-to-work policies aligned with CDC’s criteria to discontinue home isolation z Offer options, such as telework or modified job responsibilities, that reduce the risk of infections to vulnerable staff, i.e., anyone who has a pre-existing or chronic medical condition z Develop a backup staffing plan

TRAIN AND EDUCATE z Learn to recognize signs and symptoms of infection z Communicate safety protocols z Conduct daily staff health checks (for example, temperature screening or symptom checking). Ensure safe and respectful implementation that is aligned with any applicable privacy laws and regulations. Consider using examples of screening methods in CDC’s General Business FAQs as a guide. z Conduct virtual training or ensure that social distancing is maintained during in-person training z Identify a list of health facilities where staff with COVID-19 can receive treatment

PROTECT z Encourage social distancing between staff and residents, i.e., 6 feet apart z Supply staff with face masks and gloves, and encourage their use when appropriate z Use physical barriers at desks where staff regularly interact with residents z Follow guidance and directives on community gatherings from state and local authorities z Limit the presence of nonessential volunteers and visitors in shared areas z Provide soap, hand sanitizers, disinfectant wipes, cleaning supplies, tissues, trash receptacles, etc. z Limit the number of times staff enters a resident’s living quarters z Clean and disinfect shared areas such as restrooms, exercise rooms, laundry facilities, elevators, pools, and playgrounds z Monitor use of face masks and social distancing, if required in your community z Identify services and activities that could be limited or temporarily discontinued

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Understanding Water Safety

Many people have serious concerns about the effect of COVID-19 on drinking water, treated recreational water, and wastewater. These FAQs can help.

CAN THE VIRUS THAT CAUSES COVID-19 SPREAD THROUGH DRINKING WATER? It has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.

CAN THE VIRUS THAT CAUSES COVID-19 SPREAD THROUGH POOLS, HOT TUBS, SPAS, AND WATER PLAY AREAS? There is no evidence that it does. Proper operation and maintenance (including disinfection with chlorine and bromine) of these facilities should inactivate the virus in the water. While there is ongoing community spread of COVID-19, it is important for individuals as well as owners and operators of these facilities to take steps to ensure health and safety: z Everyone should follow local and state guidance that may determine when and how facilities may operate. z Individuals should continue to protect themselves and others at recreational water venues both in and out of the water, for example, by practicing social distancing and good hand hygiene. z In addition to ensuring water safety and quality, owners and operators of community pools, hot tubs, spas, and water play areas should follow the interim guidance for businesses and employers for cleaning and disinfecting their community facilities.

CAN THE COVID-19 VIRUS SPREAD THROUGH SEWAGE SYSTEMS? The virus that causes COVID-19 has been found in untreated wastewater. Researchers do not know whether this virus can cause disease if a person is exposed to untreated wastewater or sewage systems. There is no evidence to date that this has occurred. Researchers have analyzed the available information that suggests that standard municipal and individual septic system wastewater treatment practices should inactivate the virus that causes COVID-19.

IF MY UTILITY HAS ISSUED A “BOIL WATER ADVISORY,” CAN I STILL USE TAP WATER TO WASH MY HANDS? In most cases, it is safe to wash your hands with soap and tap water during a “boil water advisory.” Follow the guidance from your local public health officials. If soap and water are not available, use an alcohol-based hand sanitizer containing at least 60% alcohol. CAI has compiled extensive resources related to local, state, and federal government actions related to community associations and COVID-19. In addition, CAI has developed guidance, sample forms and documents, and FAQs on the COVID-19 outbreak. Bookmark these pages and return regularly for updates and additional resources.

Healthy Communities